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In-house SAP-focused Team
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Outsourcing SAP support to a specialized vendor
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Costs and overhead
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Maintaining an in-house team of SAP consultants generally costs more than outsourcing.
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A specialized vendor for SAP services takes advantage of economies of scale, wherein a single SAP consultant handles multiple clients' support tickets.
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Solution delivery time
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Proposing and delivering the desired solution may be delayed for a variety of reasons, including competing workload priorities and the need to do research to suggest a best-fit solution
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Consultants often offer experience gained from various projects and industries that have faced the same business needs; hence, they are able to offer a comprehensive solution .
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Monitoring, control and escalation process
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Many in-house teams are limited to the knowledge that they already have, and in turn may not have enough expertise to meet business users' needs.
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Outside consultants can tap into a vast network of SAP resources and knowledge bases to provide an optimum solution. In addition, a consultant's performance review rests on the number of support tickets successfully and promptly closed.
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System upgrades, enhancement packages and patches installation
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An in-house team will typically only undertake this occasionally on a need basis
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Experienced consultants can ensure installation of the latest support patches and provide post-installation support and services.
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Best Practice Solution
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In-house team will have limited exposure of the solution.
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We provide Best industry practice and solution, due to their support and project with multiple clients.
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Fully Dedicated Model/ Unlimited Support–Onsite /Offshore
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